Birdwhere Return Policy

If you're not satisfied with your purchase for any reason, you may return any unworn clothing for a refund, exchange or credit subject to the terms below. Returns received within 30 days of the ship date are eligible for a refund. You may return unworn items for an exchange or store credit at any time. For the health and safety of our employees, no returns of worn items will be accepted. We define worn as an item left on longer than is necessary to determine if it fits.

Shipping charges are not refundable.

All sales of closeout or sale priced merchandise are final and no returns will be accepted, so please be sure you choose the correct size and color when purchasing closeout items. These items are clearly marked "closeout" on the product page, your email confirmation, and on your packing slip.

Return/exchange instructions

Step 1

Carefully package the unworn items to be returned and enclose instructions indicating if you want a refund or an exchange. If you want an exchange, be sure to indicate which item(s) you would like. To ensure we are able to process your return, enclose one of the following:

1. A copy of your original packing slip
2. A copy of your order confirmation email
3. The name and address of the original purchaser

Step 2

Ship the package to:
Birdwhere
2825 206th Ave Ct. E.
Lake Tapps WA 98391

You are responsible for return postage and for insuring your package to guard against loss or damage.

Tip: Your local post office (in the U.S. only) provides free boxes and envelopes if you use Priority Mail. Also, you can usually reuse the container in which you received your order. For example, if you received your order in a plastic envelope, it can sometimes be turned inside out and then sealed with a piece of tape. Similarly, if you received your order in a box, you can reuse it as long as any old postage or address labels are covered or crossed out.

Step 3
Most returns are processed within 1-2 business days after being received, but please allow up to 5 business days.

If you request a refund:

We'll either issue a credit to your charge card or send you a refund check, depending on how you originally paid for your purchase, and we will send you an email confirmation. Once we issue a credit to your charge card, allow 1-3 business days for it to be posted to your account. Shipping charges and gift wrapping charges are not refundable.

If your return is received after the refund period has expired, a store credit will be issued good towards a future purchase at Birdwhere.

If you request an exchange:

We don't normally charge for shipping if the same style is being exchanged for a different size, but other exchanges are subject to our standard shipping fee.

If there is a balance due you, we'll either issue a credit to your charge card or send you a refund check, depending on how you originally paid for your purchase. If there is a balance owed Henry & June, we will charge the same card you used for your original purchase or you can enclose a money order (payable in U.S. Funds to Birdwhere). We will send you an email confirmation when your exchange is shipped.